Return Policy :

At our shop, we strive to ensure your satisfaction with every purchase. If, however, you encounter any issues with your received product, our return policy is designed to address various situations. Please read the following guidelines:

1. Damaged, Defective, Incorrect, or Incomplete Products:

   • If your product is damaged, defective, incorrect, or incomplete at the time of delivery, we encourage you to raise a return request promptly.
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2. Change of Mind (Selected Categories):

   • For selected categories, we understand that your preferences may change. In such cases, we accept returns due to a change of mind.
   • Explore the section below on Return Policy per Category for specific details.

Valid Reasons to Initiate a Return:

1. The delivered product is damaged (physically destroyed or broken) or defective (unable to switch on).
2. The delivered product is incomplete (missing items and/or accessories).
3. The delivered product is incorrect (wrong product/size/color, fake item, or expired).
4. The delivered product does not match the product description or picture (not as advertised).
5. The delivered product does not fit (size is unsuitable).

For more information or assistance, please contact our customer support team.

We are here to ensure your shopping experience with Four Step remains enjoyable and hassle-free.